I have been here over 6 times and I have never experienced service like today. We would have gladly taken a reimbursement for the meal portion of the ticket if it had been offered.The show was great and maybe we had a different Sandy because she gave me goosebumps on a few songs - so good! What wasn't good was the luncheon service. As much as we enjoyed the performance, we would never spend the amount of money we did for our family simply because of the poor quality of the meal and service. If we could eat somewhere else and come to the theatre, we would gladly come again. None of that took away from the performance … just seemed like a paradox to us. We found it a bit humorous to espouse the spiritual virtues of the show, but make sure people know the bar is going to be open. He then proceeded to announce that there would be no meal for those performances because of remodeling the kitchen, but that the bar would be open. He shared the future line up of performances and talked about the spiritual nature of the upcoming musical David. On a side note, we thought it was almost humorous and a bit of a paradox that the owner of the theatre shared the story of his family and faith. It left us with much to talk about on our hour drive back to the motel. Again, the theatre portion was great and was the highlight of the evening. The room was not filled, so we moved further back to some empty seats and it was much more comfortable. They are very talented and left a favorable impression on us regarding the actual theatre portion. The performance was believable and each cast members played their part very well. The cast and crew were outstanding in their performance and it was very enjoyable. As bad as our experience was with the meal … it was the exact opposite with the presentation of Fiddler on the Roof. We actually stopped for some fast food on our way back to the motel after the show. Based on our experience with the food and service, we would never return to Fireside for a meal.

It’s difficult to willing give a gratuity when the food and service were so sub-par. On top of all that, it is then explained that the meal and price of the tickets does not include a gratuity … so one is suggested for you. It was very disappointing to know that we spent as much as we did for the poor service and sub-par meal. We did not see our server very often and had to ask others to refill our drinks. The chicken had no absolutely no flavor it looked and tasted as if they had just taken the onions out of the French Onion Soup and placed over it. The beef was so undercooked that none of us could eat it. After about 15 minutes our server delivered the meals to our table. Three servers looked at the ticket, looked at us and moved on. The meal served was “Beef and Bird.” We watched as our tray with the main course was delivered to an area of the room. The appetizer and salad were the best parts of the meal.

The atmosphere and appearance of the dining area was very outdated. It seemed a little strange to charge an extra fee to see something that you purchased a ticket for anyway. I thought it was interesting that we were charged an additional “Facility Charge” of $6.00 per ticket to watch an event at the facility that is owned by the theatre. We arrived early as suggested to pick up our tickets which we purchased for $68.95 each. I happen to find information about Fireside as I was looking for a special place to take my family while visiting the Milwaukee area. We attended the Fireside Dinner Theatre on for the Fiddler on the Roof performance.

Fireside theater